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 The Maine Woods Consortium (MWC) is an open association of non-profit organizations, businesses and government agencies dedicated to advancing a “triple bottom line” approach (economy, environment, community) to development and conservation in the Maine Woods region. The work of the MWC is currently concentrated in three areas:
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Information sharing to promote awareness, collaboration and innovation among Maine Woods stakeholders;
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Expanding the influence of members on relevant large-scale Maine Woods initiatives; and
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Incubating and guiding investment in initiatives that advance the economic, community and ecological well-being of the Maine Woods region.
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| Welcome ME: Quality Customer Service Training for Maine Businesses |
 Improving customer service has long been a priority for tourism businesses in the Maine Woods, and a new training tool is available to help meet that goal. Welcome ME (pronounced Welcome Maine) is a high quality, easily accessible web-based customer service training program now available free for to businesses in the Maine Woods and across the state.
Welcome ME focuses on the important components of delivering quality service and creating memorable experiences for customers. The training is engaging and interactive, combining videos filmed with Maine people in Maine locations, learning exercises that reinforce key concepts, and quizzes at the end of each module. After passing a short test centered on important learning points, participants are awarded a certificate of completion endorsed by the Maine Office of Tourism, Maine Woods Consortium, and University of Maine.
"Welcome ME is providing quality, standardized training to all Maine businesses no matter what size or geographic location. Ultimately, this has a positive impact on overall visitor satisfaction throughout Maine. Satisfied visitors return again and again," said Maine Office of Tourism Director Carolann Ouellette.
For businesses, the accessibility of this program makes it easy to train or retrain staff whenever the need arises – creating the potential for a standardized level of high-quality service offered by all employees. This can have a positive impact on repeat business and customer reviews.
Welcome ME was made possible by the vision and support of the University of Maine’s Center for Tourism Research and Outreach at the Maine Business School and a key partnership with the Maine Woods Consortium. Project support supplied by the Maine Office of Tourism and Maine’s Hospitality and Tourism Alliance organizations.
Click here to take Welcome ME.
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