In this new millennium, businesses are faced with influences and demands that have not existed before. To meet the challenges and achieve success; business owners, managers, and front-line workers are re-focusing their energies on strategies that will attract and maintain loyal customers and patrons. Are YOU prepared?

The workshop will cover topics including: Understanding Customer Needs, How to Maintain a Positive Attitude, Dealing with Upset Customers, Telephone Tips, The How-to's of Electronic Customer Service, Customer Service Issues for the Front-line Employee, and Developing Life Long Customers.